THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU. PLEASE READ IT CAREFULLY. BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SERVICE. YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT IN YOUR JURISDICTION, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS, OR SERVICES BY APPLICABLE LAW.

These terms of service (these “Terms”) apply to the purchase and sale of products and services through travelawellness.com (the “Website”). These Terms are subject to change by Travela Wellness (referred to as “Travela Wellness,” “us,” “we,” or “our,” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Website, and you should review these Terms before purchasing any product available through this Website. Your continued use of this Website after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for products through this Website. Other policies that apply to your order for products include the Travela Returns & Refunds Policy, and Travela Subscription Policy (if applicable), which are accessible on our Website and incorporated herein by reference.

Order Placement and Acceptance; Non-Commercial Use Only

Order Placement and Acceptance. Your order is expressly conditioned on acceptance of these Terms. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us, and we are not obligated to sell the products to you. We may choose not to accept any order at our sole discretion. After receiving your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and formation of the contract of sale between Travela Wellness and you will not take place unless and until you receive your order confirmation email.

If you order a product, payment must be received by Travela Wellness prior to acceptance of the order. Travela Wellness may require additional information regarding your order if all required information has not been provided and may cancel or limit an order at any time after it has been placed. Once a properly completed order, authorization, and form of payment are received, we will arrange shipment of the product(s). All items are subject to availability. If ordered products are unavailable, we will promptly inform you and may offer alternative products of equal quality and value.

Non-Commercial Use Only. Travela Wellness accepts orders for personal, non-commercial use only. You may not resell items offered on the Website without Travela’s express written consent. If we determine that orders are being placed for resale or unlawful purposes, we may cancel the order, suspend or terminate your account, and pursue available legal remedies. You are responsible for complying with all applicable laws related to the possession, use, and sale of products purchased through this Website.

Subscriptions

Subscription Orders. Certain products may be offered through a subscription that automatically renews unless canceled. By enrolling, you authorize us to charge your selected payment method at the billing cadence chosen at checkout (“Billing Period”). You acknowledge and agree to the auto-renewal terms and Subscription Policy.

Cancellation of Subscription. You may cancel your subscription at any time prior to the end of the current Billing Period to avoid future charges. All cancellations take effect at the end of the current Billing Period. To cancel, contact hello@travelawellness.com or use the customer portal (if available).

Billing Information. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate, including changes to your billing address, credit card number, or credit card expiration date. You must promptly notify us if your payment method is canceled or is no longer valid. Updates may be made through your customer account portal (if available) or by contacting our customer service team at hello@travelawellness.com.

 

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Prices and Payment Terms

Price Changes. Please be aware that prices, availability, and other purchase terms are subject to change at any time without notice. While we make every effort to ensure the accuracy of the information on the Website and to correct errors once discovered, Travela Wellness is not responsible for pricing, typographical, or other errors in any offer and reserves the right to cancel any orders arising from such errors.

Any product offered on this Website at a particular time does not imply or warrant that such product will be available at any other time. If we discover that an error has occurred after your payment method has been charged and your order is canceled as a result of such error, your payment method will be refunded the full amount charged for the order.

Taxes and Charges for Shipping and Handling.  The posted price for products does not include applicable taxes or charges for shipping and handling. All such taxes, duties, and shipping or handling charges will be added to your merchandise total and itemized in your shopping cart at checkout.

U.S. Sales Tax.  Travela Wellness is required to collect applicable state and local sales tax on orders shipped to certain states within the United States. Sales tax applies to most merchandise; however, some states exclude certain items, such as food or dietary supplements, from taxation. Certain taxing authorities also require that the taxable amount include shipping and handling charges, while others apply sales tax only to merchandise. Travela Wellness is required to follow the tax rules of each applicable state and locality.

Your final order total, as displayed on the checkout page of your shopping cart, will include all applicable state and local taxes as required by law.

Payment Terms. Terms of payment are within our sole discretion, and payment must be received by us prior to our acceptance of an order. By submitting an order, you represent and warrant that:  (i) the credit card or payment information you supply to us is true, correct, and complete;  (ii) you are duly authorized to use the payment method provided for the purchase; (iii) charges incurred by you will be honored by your payment provider or financial institution; and (iv) you will pay all charges incurred by you at the prices posted on the Website, including all applicable taxes, shipping, and handling charges.

Shipping; Title and Risk of Loss

Please review the individual product page on the Website for specific shipping and delivery options, if applicable.

You are responsible for all shipping and handling fees, which will be added to your order during the checkout process. Unless otherwise expressly stated, Travela Wellness will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order and payment authorization.

Although Travela Wellness may provide estimated delivery or shipment timeframes or dates, you understand and agree that such timeframes are good-faith estimates only, are subject to change, and that time is not of the essence with respect to the transactions contemplated under these Terms.

You further understand that product availability may be limited and that certain products may not be available for immediate shipment or at all. In such cases, products will be shipped when they become available, or your order may be canceled. If your order is delayed beyond the estimated delivery date provided at the time of order—or, if no delivery date was provided, beyond thirty (30) days from the date we receive your completed order—Travela Wellness will use reasonable good-faith efforts to contact you.

If we are unable to contact you, if you no longer wish to receive the delayed item, or if the item is no longer available, Travela Wellness may cancel the order and promptly refund the amount you paid for the affected item(s). You agree that your sole and exclusive remedy for non-delivery is a refund of the amount paid for the undelivered product(s).

Title to and risk of loss for products pass to you upon our transfer of the products to the carrier or delivery provider. Shipping and delivery dates are estimates only and cannot be guaranteed. Travela Wellness is not liable for delays in shipments, including delays caused by carriers, customs authorities, supply chain disruptions, weather conditions, or events beyond our reasonable control.

For international orders, additional documentation or information may be required for customs clearance. You are responsible for complying with applicable import laws and regulations. Should any shipping or delivery issues arise, please contact our customer service team at hello@travelawellness.com, and we will make reasonable efforts to assist.

 

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Returns and Refunds

This Returns and Refunds section sets forth the exclusive policy governing returns and refunds for purchases made through travelawellness.com.

Travela Wellness offers a 30-day satisfaction guarantee for first-time purchases only, subject to the terms and conditions set forth below. 

We offer a 30-day return window from the date of delivery:

 

• Unopened supplements: eligible for a refund to the original payment method, excluding shipping and handling
• Opened supplements: eligible for store credit only, excluding shipping and handling
• All shipping and handling costs are non-refundable
• No exchanges are offered

Return Process:
To initiate a return, you must contact us within thirty (30) days of delivery by emailing hello@travelawellness.com. Please include your name, order number, and date of purchase.

Upon approval, we will provide a Return Authorization (RA) number and return instructions. You are responsible for all return shipping costs. We strongly recommend using a tracked shipping method.

Refunds for store credit (as applicable) will be issued within six weeks after receipt and inspection of the returned product.

Do not refuse delivery. Refused packages may become unrecoverable and are not guaranteed a refund.

Damaged or incorrect items must be reported promptly so we can assist.

Product Representations

Travela Wellness reserves the right to discontinue, update, or modify products, ingredients, formulations, specifications, packaging, content, messaging, pricing, and other information at any time and without prior notice.

While Travela Wellness strives to ensure that the Website is complete, accurate, and current, and to describe the products available on the Website as accurately as possible, we do not warrant or guarantee that product descriptions, images, ingredient lists, specifications, or other content on the Website are accurate, complete, reliable, current, or error-free. In addition, product packaging, labeling, or appearance displayed on the Website may differ from the product you receive due to updates, regulatory requirements, or manufacturing changes.

If there is any discrepancy between a product description or image on the Website and the product you receive, or if the packaging differs from what is displayed online, your sole and exclusive remedy is to return the product in accordance with our Returns and Refunds policy.

Health / FDA Disclaimer

The information, including any content, statements, advice, or recommendations, provided on this Website is for educational and informational purposes only and is not intended to serve as medical or healthcare advice, nor should it be used for medical diagnosis, treatment, or management of any individual condition or disease. The information provided on this Website is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider who is familiar with your personal medical history and circumstances.

Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition, symptom, or health concern before taking any dietary, nutritional, herbal, or similar supplement or product, or before starting, modifying, or discontinuing any treatment, medication, or health regimen.

You should consult with a physician or other qualified healthcare provider before using any Travela Wellness products, especially if you are pregnant or nursing, anticipating surgery, taking prescription or over-the-counter medications, have a known medical condition or illness, or are otherwise under medical supervision.

Statements made regarding Travela Wellness products, including statements made on this Website, have not been evaluated by the U.S. Food and Drug Administration (“FDA”). Travela Wellness products are not intended to diagnose, treat, cure, or prevent any disease.

Intellectual Property Use and Ownership; Trademarks; Copyright

You acknowledge and agree that Travela Wellness is and will remain the sole and exclusive owner of all right, title, and interest in and to all intellectual property rights associated with the products, Website, and content made available through travelawellness.com, including, without limitation, all trademarks, service marks, trade names, logos, product names, formulations, product designs, specifications, instructions, documentation, text, images, graphics, videos, audio, software, website architecture, and other materials (collectively, the “Intellectual Property”).

All Intellectual Property is owned by or licensed to Travela Wellness and is protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. Except as expressly permitted by these Terms, no rights, title, or interest in or to any Intellectual Property are granted, transferred, or assigned to you, whether by implication, estoppel, or otherwise. You do not and will not acquire any ownership interest in any Intellectual Property by purchasing products, accessing the Website, or using any content or materials made available through the Website.

Trademarks. All trademarks, service marks, logos, and trade dress displayed on the Website, including Travela Wellness™ and any related marks, are the property of Travela Wellness or its licensors. You may not use, reproduce, display, distribute, modify, or otherwise exploit any trademarks or service marks owned by Travela Wellness without our prior written consent. All other trademarks or service marks displayed on the Website are the property of their respective owners and may not be used without the permission of such owners.

Copyright and Permitted Use. The content on the Website is protected by copyright and other intellectual property laws. You may access and use the Website and its content solely for your personal, non-commercial use in connection with purchasing and using our products. You may not copy, reproduce, republish, upload, post, transmit, distribute, create derivative works from, or otherwise exploit any Website content without the prior written consent of Travela Wellness, except as expressly permitted by law.

Infringement and DMCA Compliance. Travela Wellness respects the intellectual property rights of others and expects users of the Website to do the same. We reserve the right to remove content that appears to infringe the intellectual property rights of others and to suspend or terminate access for users who repeatedly or materially infringe such rights.

Travela Wellness complies with the Digital Millennium Copyright Act (“DMCA”). If you believe in good faith that your copyrighted work has been copied in a manner that constitutes copyright infringement, please submit a written notice to hello@travelawellness.com that includes the following: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the allegedly infringing material is located on the Website, with information reasonably sufficient to allow us to locate the material; (iv) your name, address, telephone number, and email address; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Reservation of Rights. All rights not expressly granted under these Terms are reserved by Travela Wellness. Any unauthorized use of the Intellectual Property may violate applicable laws and result in civil or criminal liability.

Disclaimer of Warranties

Except where inapplicable or prohibited by applicable law, all products, services, and Website content are provided on an “as is” and “as available” basis, unless expressly stated otherwise in writing by Travela Wellness.

To the fullest extent permissible under applicable law, Travela Wellness expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Travela Wellness does not warrant or guarantee that the Website will meet your requirements, that access to the Website will be uninterrupted, timely, secure, or error-free, or that the Website or its servers will be free of defects, viruses, or other harmful components. Travela Wellness makes no warranties or representations regarding the results that may be obtained from the use of the Website or the products, or as to the accuracy, quality, reliability, completeness, or usefulness of any information, content, materials, or communications obtained through the Website.

You understand and agree that any information provided on the Website is for informational and educational purposes only and is not intended as, and should not be relied upon as, a substitute for professional medical advice, diagnosis, or treatment from a physician or other qualified healthcare provider. You should not use information available on or through the Website for diagnosing or treating any medical condition.

You are solely responsible for reading and following all product labels, warnings, directions, and instructions prior to use. No advice or information, whether oral or written, obtained by you from Travela Wellness or through the Website shall create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, the disclaimers set forth herein shall apply to the maximum extent permitted by law.

Privacy

Travela Wellness respects your privacy and is committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms by reference, governs the collection, use, storage, disclosure, and processing of all personal data and information collected from you in connection with your access to and use of the Website, your purchase of products or services, and any communications or interactions you have with Travela Wellness.

By using the Website or purchasing products through travelawellness.com, you acknowledge that you have reviewed and understand our Privacy Policy and agree to the collection, use, and processing of your personal information in accordance with that policy and applicable law.

If you do not agree with the practices described in our Privacy Policy, you should not use the Website or purchase products through the Website.

Communications with Travela Wellness

To deliver our products and services to you, Travela Wellness may need to obtain and use your contact information. You represent and agree that any contact information you provide to us, including but not limited to your mailing address, shipping address, email address, and phone number, is true, accurate, current, and complete.

By voluntarily providing your contact information to Travela Wellness, you expressly consent to receive communications from us, or from third parties acting on our behalf, including but not limited to:

• transactional emails and notices related to your orders or purchases;
• account-related communications, including billing, customer service, and debt collection matters (if applicable);
• promotional or marketing communications regarding Travela Wellness products, services, programs, or offers; and
• communications delivered via email, telephone calls, prerecorded voice messages, text messages (SMS or MMS), recurring automated marketing messages, or autodialed calls.

You acknowledge and agree that such communications may be made even if your telephone number is registered on any state or federal “Do Not Call” list. You further acknowledge that your mobile carrier may charge you for calls or messages received, and that Travela Wellness is not responsible for such charges.

You understand and agree that telephone calls to or from Travela Wellness may be monitored and recorded for quality assurance, training, compliance, or customer service purposes, and you consent to such monitoring and recording.

Consent to receive marketing text messages is not a condition of purchase. You may opt out of receiving marketing text messages at any time by replying STOP, and you may reply HELP for assistance, in accordance with applicable messaging laws.

You agree to notify Travela Wellness of any changes to your contact information within thirty (30) days of such change by emailing hello@travelawellness.com. Failure to maintain accurate contact information may result in delays or inability to deliver products, services, or important notices.

All communications are subject to and governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

Limitation of Liability

Except where otherwise inapplicable or prohibited by applicable law, you expressly understand and agree that under no circumstances shall Travela Wellness, its officers, directors, employees, contractors, service providers, suppliers, agents, or other representatives (collectively, the “Travela Parties”) be liable for any indirect, special, incidental, consequential, or punitive damages, including, without limitation, loss of use, loss of profits, loss of revenue, loss of data, loss of goodwill, cost of procurement of substitute goods or services, personal dissatisfaction, or any other intangible losses, arising out of or related to these Terms, the Website, or the products.

This limitation applies regardless of the manner in which damages are caused and on any theory of liability, whether in contract, tort (including negligence or strict liability), warranty, statute, or otherwise, and whether arising from:

1. the use of, or inability to use, the Website;
2. the use of, or inability to use, any products purchased through the Website; or
3. the cost of procurement of substitute products or services.

To the fullest extent permitted by applicable law, in no event shall Travela Wellness’s total cumulative liability to you for all claims, damages, losses, or causes of action exceed the total amount you have paid to Travela Wellness in the six (6) months immediately preceding the event giving rise to the claim, regardless of the form of action.

Because some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, the above limitations may not apply to you in their entirety. In such jurisdictions, the limitations and exclusions set forth in this section and in the section titled “Disclaimer of Warranties” shall apply only to the maximum extent permitted by law. If any portion of this section is held to be invalid or unenforceable under applicable law, such invalidity shall not affect the enforceability of the remaining provisions.

Indemnification

Except where otherwise inapplicable or prohibited by applicable law, and to the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Travela Wellness, including its officers, directors, employees, contractors, service providers, suppliers, agents, affiliates, successors, assigns, and other representatives, from and against any and all claims, liabilities, losses, damages, demands, disputes, actions, judgments, settlements, costs, and expenses of any kind, including, without limitation, reasonable attorneys’ fees and costs of litigation, arising out of or relating to your breach or alleged breach of these Terms, your misuse or improper use of the Website or any products purchased through the Website, your violation of any applicable law, regulation, or third-party right, any content or materials submitted or transmitted by you through the Website, or your negligent or wrongful conduct. This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Website or products.

Force Majeure

Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any obligation under these Terms (except for your obligation to make payments to us), to the extent such failure or delay is caused by or results from events beyond the reasonable control of the affected party (the “Impacted Party”), including, without limitation, acts of God; flood, fire, earthquake, explosion, or other natural disasters; war, invasion, hostilities (whether declared or not), terrorist threats or acts, riots, civil unrest, or other public disturbances; government orders, laws, regulations, or actions; embargoes or blockades; national or regional emergencies; strikes, labor stoppages or slowdowns, or other industrial disturbances; telecommunication failures, power outages or shortages; lack of warehouse or storage space; inadequate transportation services; supply chain disruptions; inability or delay in obtaining adequate or suitable materials; or other similar events beyond the reasonable control of the Impacted Party (each, a “Force Majeure Event”). The Impacted Party shall provide notice to the other party within a reasonable time (not to exceed ten (10) days) after becoming aware of the Force Majeure Event, including an estimate of the expected duration of the delay, and shall use commercially reasonable and diligent efforts to minimize the effects of such Force Majeure Event and to resume performance as soon as reasonably practicable after the cause has been removed. If the failure or delay in performance continues for a period of thirty (30) days or more following such notice, either party may terminate these Terms by written notice, without further liability, except for obligations that by their nature survive termination.

Governing Law and Dispute Resolution

All matters arising out of or relating to these Terms, the Website, or any products or services purchased through travelawellness.com shall be governed by and construed in accordance with the internal laws of the State of Florida, without giving effect to any choice or conflict of law provision or rule (whether of the State of Florida or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Florida.

Dispute Resolution and Binding Arbitration

YOU AND TRAVELA WELLNESS, LLC ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. Other rights that you would have if you went to court may also be unavailable or may be limited in arbitration.

Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, consumer protection, common law, intentional tort, injunctive, and equitable claims) between you and Travela Wellness, LLC arising from or relating in any way to your purchase of products or services through the Website, your use of the Website, or these Terms, shall be resolved exclusively and finally by binding arbitration.

The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules then in effect, except as modified by this section. The Federal Arbitration Act (“FAA”) shall govern the interpretation and enforcement of this arbitration provision.

The arbitrator shall have exclusive authority to resolve any dispute relating to the arbitrability, enforceability, or formation of this arbitration provision, including any claim that this arbitration provision or these Terms are void, voidable, or otherwise invalid. The arbitrator shall be empowered to grant whatever relief would be available in a court of law or equity. Any award of the arbitrator shall be final and binding upon the parties and may be entered as a judgment in any court of competent jurisdiction.

You agree that arbitration shall be conducted on an individual basis only. NEITHER YOU NOR TRAVELA WELLNESS, LLC SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitrator shall not have authority to conduct any class, collective, consolidated, or representative proceeding. The arbitrator shall have no power to consider the enforceability of this class arbitration waiver, and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found to be unenforceable, such provision shall be severed, and the remaining arbitration terms shall be enforced to the fullest extent permitted by law.

Other Important Terms

You may not assign any of your rights or delegate any of your obligations under these Terms without the prior written consent of Travela Wellness, LLC, and any attempted assignment or delegation in violation of this provision shall be null and void. No assignment or delegation shall relieve you of any of your obligations under these Terms. The failure by Travela Wellness to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision or of the right to enforce such right or provision in the future. Any delay by Travela Wellness in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy, nor shall it affect Travela Wellness’s ability to subsequently exercise such right or remedy.

All representations, warranties, indemnification obligations, and other provisions that by their nature are intended to survive shall survive the cancellation or termination of your account, your relationship with Travela Wellness, or these Terms. These Terms, together with any order confirmation, the Website Terms of Use, and the Privacy Policy, constitute the final, complete, and integrated agreement between you and Travela Wellness with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, or statements, whether oral or written. Any waiver of any provision of these Terms must be in writing and expressly agreed to by Travela Wellness.

Notices

To You. Travela Wellness, LLC may provide any notice to you under these Terms by (i) sending a message to the email address you provide to us, or (ii) posting a notice on the Website. Notices sent by email shall be effective when sent, and notices provided by posting on the Website shall be effective upon posting. It is your responsibility to keep your email address current and accurate.

To Us. To provide notice to Travela Wellness, LLC under these Terms, you must contact us by electronic mail at hello@travelawellness.com.