Statement of Policy

Travela Wellness LLC (hereinafter referred to as “Travela Wellness,” “we,” “our,” or “us,” as the context may require) treats your personal information with the importance it deserves. We are committed to protecting your personal information, handling it responsibly, and securing it with appropriate administrative, technical, and physical safeguards.

This Privacy Policy explains how we collect, use, store, process, transfer, and protect personal information, as well as the rights and choices available to you, in connection with our website, online services, digital offerings, and products (collectively, our “Products and Services”).

Personal Information We Collect

Providing personal information is voluntary. However, if certain information is not provided, we may be unable to offer some Products or Services.

Information You Provide to Us

• Account information
  Such as name, email address, mailing address, phone number, and login credentials.
• Transaction information
  Including order details, purchase history, shipping information, and customer service interactions.
• Payment information
  Payment information is collected and processed securely by third-party payment processors. Travela Wellness does not store or have access to complete payment card numbers.
• Communications
  Information you provide when contacting us, responding to surveys, completing forms, or otherwise communicating with us.
• Marketing preferences
  Information regarding your preferences for receiving marketing communications and your interactions with our communications.

Information Automatically Collected

• Device and technical information
  Such as IP address, browser type, operating system, device identifiers, language preferences, and general location information (e.g., city, state, or region).
• Usage and interaction data
  Information about how you interact with our website, emails, and digital content, collected through cookies, pixels, log files, and similar technologies.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, enable functionality, understand usage patterns, personalize content, and support marketing and analytics efforts. You may manage cookie preferences through your browser settings or other available tools.

How We Use Personal Information

We use personal information for the following purposes:

To Provide Our Products and Services

• Fulfill orders and process transactions
• Manage accounts and provide customer support
• Send service-related communications such as confirmations, updates, and administrative notices

For Our Legitimate Business Interests

• Improve, maintain, and protect our Products and Services
• Understand user preferences and enhance the customer experience
• Conduct analytics using aggregated or de-identified data
• Prevent fraud, unauthorized access, and other unlawful activity

Marketing and Communications

With your consent where required by law, we may send marketing and promotional communications. You may opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us directly.

Legal and Compliance Purposes

• Comply with applicable laws and regulations
• Respond to lawful requests and legal processes
• Enforce our terms, policies, and agreements
• Protect the rights, safety, and property of Travela Wellness and others

Sharing of Personal Information

We do not sell personal information.

We may share personal information with trusted third parties only as necessary to operate our business and provide our Products and Services, including:

• Payment processing and transaction support
• Order fulfillment and shipping
• Customer support services
• Technology, security, analytics, and marketing support

All third parties are contractually required to protect personal information, use it only for authorized purposes, and comply with applicable privacy laws.

We may also disclose personal information where required by law or to protect our legal rights.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications

Submitting Requests

To exercise your rights, contact us at: hello@travelawellness.com

We may request verification of your identity before fulfilling certain requests. You will not be discriminated against for exercising your rights.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal and regulatory obligations. Retention periods vary based on the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

Minors

Our Products and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective when posted. Where required by law, we will provide additional notice. Continued use of our Products and Services after changes take effect constitutes acceptance of the updated Privacy Policy.

How to Contact Us

Travela Wellness LLC  is the data controller responsible for processing personal information. You can reach us by email at hello@travelawellness.com

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